Client Contract of Engagement
Clean Spring Flower Group
Registered office group
42-44 Bishopsgate,
London,
EC2N 4AH
Company number:16382788
This agreement outlines the terms of service between The clean Spring Flower Group of companies Ltd and the client named below. By signing, both parties agree to the terms specified to ensure a smooth, professional, and respectful working relationship.
Policies
- This is a monthly rolling contract, commencing on the start date above.
- Either party may terminate this agreement by providing a minimum of one month’s written notice.
- Notice must be submitted via email to info@cleangloucestershore.com or in writing.
Cancellations:
Cancellations made with less than 24 hours’ notice will be charged at the full rate. We reserve cleaner time in advance, and late cancellations leave us unable to rebook that time slot.
Weather or Access Issues:
In the event of road closures, severe weather, or restricted access, cleaners will wait up to 30 minutes. If service cannot proceed, we will attempt to reschedule at the earliest availability.
Sickness – Client or Staff:
If either the client or cleaner is unwell, please notify us as soon as possible. We will do our best to offer a replacement cleaner when available.
ETAs & Schedule Changes:
We will inform clients via text, WhatsApp or email if there are any severe delays or schedule adjustments.
Payments:
- Payments are to be made via monthly standing order, unless otherwise agreed. If for any reason a clean has been cancelled and should not be charged refunds will be applied every 3 months.
- Invoice statements are issued at the end of each calendar month.
- Late payments may result in a pause of service.
Holidays & Sickness Policy
Client Holidays
If you, the client, are away on holiday, we recommend using this time to carry out deep cleaning or one-off tasks that are often difficult to complete during routine visits. This ensures continuity of employment for your cleaner and adds value to your service.
However, if you prefer to cancel cleans during your holiday, we kindly request at least one weeks notice. This allows us time to reallocate your cleaner to alternative work and avoid unnecessary loss of income for them.
Any cancellations applied in under one week but more than 24 hrs will be charged at 25% of the cleaning fee.
Cleaner Holidays or Sickness
If your regular cleaner is unavailable due to holiday or illness, we will offer you a replacement cleaner as soon as possible.
If you would prefer to pause your cleaning service until your usual cleaner/s is available again, please let us know via email, text, or WhatsApp so we can update our scheduling accordingly.
We appreciate your flexibility and cooperation, which helps us support both our clients and our valued cleaning staff.
Non-Solicitation Clause
A significant investment of time and resources has been made to carefully recruit, train, and match the right housekeeper with each client.
By entering into this agreement, the Client agrees not to approach, solicit, or directly employ any staff member introduced by the named cleaning company either during the period of service or within six (6) months of the termination of this agreement.
Should a Client wish to hire a staff member directly during or within six months of their engagement with our company, this can be discussed with the company to establish if this is acceptable for both parties and if so a placement fee of 10% of the annual salary will be payable to cover recruitment, training, and administrative costs.
This clause is in place to protect the integrity of our service and the fair treatment of both staff and clients.
Confidentiality & Data Compliance
We take the confidentiality and protection of your personal information seriously.
Client Data
All personal data provided by the client (including names, contact details, addresses, and service preferences) will be stored securely and used solely for the purpose of delivering our cleaning services.
We do not share or sell client data with third parties. Access to this information is restricted to authorised personnel only and handled in accordance with current data protection legislation, including the UK GDPR and Data Protection Act 2018 (or applicable local laws).
Cleaner Confidentiality
Our staff are also contractually bound to maintain the strictest confidentiality regarding any personal or sensitive information they may encounter while working in your home. This includes respecting your property, personal routines, and any discussions or observations made during their visits.
If you have any concerns regarding confidentiality or would like to access, amend, or request deletion of your stored data, please contact us at info@cleangloucestershire.com
Insurance
We are fully insured for the services we provide, including public liability and employer’s liability cover.
While every effort is made to prevent damage or accidents, our insurance offers peace of mind in the unlikely event of an incident occurring during the course of our work.
If you would like to review our insurance details or require a copy of our insurance certificate, please don’t hesitate to contact us — we will be happy to provide it.
Bank Holidays
We operate with a skeleton of bank staff on bank holidays. If your scheduled clean falls on a bank holiday, we will offer you an alternative date.
Should you choose to proceed with the clean on the bank holiday, it will be charged at time and a half.
Support & Communication
We are committed to transparency, quality, and responsive communication.
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